Customer Relations Officer

About Us: Tunsai Cleaning is a purpose-driven cleaning and maintenance company committed to improving quality of life across Cambodia through hygiene, safety, and well-maintained environments. Guided by our motto “Built on Trust, Driven by Care,” we deliver reliable, high-quality services while fostering a supportive workplace where people are encouraged to grow.

Position Overview: The Customer Relations Officer plays a key role in making sure every customer—from the government sector, corporate partners to households—feels supported, informed, and valued.

This role bridges service delivery and customer experience. If you’re someone who enjoys bringing structure, cares about service quality, and loves keeping things on track behind the scenes, this is the role for you.

• Maintain up-to-date client records, service logs, and communication history using our CRM system.
• Build and automate follow-up messages for key service milestones (like job completion, renewals, or feedback).
• Coordinate across departments (Operations, Admin, Sales) to ensure consistent and timely communication to clients.
• Track customer satisfaction, identify service gaps, and flag clients who may be at risk of leaving.
• Support onboarding of new clients with welcome packs, reminders, and smooth handovers.
• Generate weekly and monthly reports on client engagement, retention, and feedback.

• 1–3 years of experience in CRM, customer service, admin coordination, or operations support.
• Strong organizational skills and attention to detail—you can manage multiple accounts without losing track.
• Comfort using CRM systems, and basic Excel or Google Sheets knowledge.
• Clear communication in both Khmer and English, especially for professional or corporate clients.
• A sense of ownership—you follow up, follow through, and don’t let things slip through the cracks.
• Experience in cleaning, maintenance, or service-based industries is a plus
• Familiarity with service-level agreements (SLAs) or client retention strategies.
• An interest in building systems that keep customers happy and loyal.